Our Commitment

Standards are important to us, as much as to our clients

We are committed to delivering KPI’s and making our client reviews publicly accessible. Both indicate how we are performing and help up to improve and deliver the very best service in line with our vision, mission & values.

5 Star Service

2024
2023

How did you find the service you received?
How easy was it to contact us?
How would you rate the documentation? (forms, letters and reports)
How likely are you to use our service again?
How would you rate the documentation?

How did you find the service you received?
How easy was it to contact us?
How would you rate the documentation? (forms, letters and reports)
How likely are you to use our service again?
How would you rate the documentation?
If you have received CPD from us, how would you rate it?

Customer Feedback

If you could change something about our service, what would it be?

"Nothing"
"Nothing, Excellent"
"Nothing"
"Currently, Nothing"
"There is nothing that has been implemented by Confrere the I see needs a change"

If you had any advice that you feel that we should take on board to improve our service to you and others, please let us know.

"Have worked with Steve for many years now and the service just keeps getting better."
"I really appreciate the quick response and turnaround we have from Steve and his team when needing any advice as well as keeping us updated with latest changes on regulations and urgent information to know."

What our clients are saying....

2024
2023

The team are always very professional and provide comprehensive documentation to support the team.

I have worked with Steve for many years not and the service, he and his company provide just keeps getting better. Project timescales and details are getting quicker and more complicated and to have Steve and Confrere as part of our consultants team makes the project run more smoothly.

We highly recommend Confrere, We always have advice at our fingertips! Simply a phonecall away, Steve and the team are always happy to help out and provide thorough and informative advice.

I have had the pleasure of working with Steve Lonsdale for many years and, in a world of uncertainty and doubt, he is always certain and I never doubt is ability to provide the right advice.

I find Steven and the entire Confrere team so helpful! Nothing is ever too much trouble, response times are super speedy, and the help and assistance I can pass on to my Clients is invaluable.

Confrere were so great throughout this project and their feedback and proposals helped a great project get handed over on time.

Keep doing what you are doing - I have one happy team

It is a joy to have such knowledgeable...also creative answers at the end of the phone then followed up by all the required paperwork and all so quickly

Nothing to add - I have enjoyed working with Steve for many years now and look forward to continuing.

Keep doing your thing!

Keep doing what you are doing.